Frequently Asked Questions
Account
Do I need to pay to use HaMi Code Việt?
No. A free account includes 5 AI conversations per day, the AI Tutor, and free courses. See subscription plans to upgrade.
Can I change my email?
Currently, you cannot change your email yourself. Contact [email protected] for assistance.
I forgot my password, how do I reset it?
Go to the forgot password page, enter your email, and follow the instructions. See login & security guide.
Pricing & Subscriptions
How much do subscription plans cost?
Starter $5/mo, Pro $15/mo, Premium/Family $30/mo. See subscription plans for details.
Can I cancel my subscription?
Yes. Cancel anytime; you retain access until the end of the billing cycle.
AI
What AI model is used?
Free and Starter tiers use Llama (Cloudflare Workers AI). Pro uses Claude Haiku for complex queries. Unlimited uses Claude Sonnet. See 4-tier AI system.
Does the AI remember my information?
From the Starter tier and above, the AI has self-learning memory. You can view and delete memories at any time.
Is the AI safe for children?
Yes. All AI content passes through a safety filter. See child safety.
Courses
Are courses available in Vietnamese?
Yes. All courses are bilingual Vietnamese-English. You can switch languages at any time.
Do I get a certificate?
Yes, when you complete a course meeting all requirements. See certificates.
CodeLab
What languages does CodeLab support?
Python and JavaScript. See CodeLab guide.
Is my code safe?
Yes. Code runs in an isolated sandbox with no network or file system access.
Creator
How do I become a Creator?
Go to the Creator signup page and follow the instructions.
How much do Creators earn?
Revenue share ranges from 60% to 80% depending on Creator type. See earnings.
Payments
What payment methods are supported?
PayPal. See payment guide.
What is the refund policy?
Full refund within 14 days. See refund policy.
Safety & Privacy
Is my data safe?
Yes. See privacy & GDPR.
Can I delete my account?
Yes. Call POST /gdpr/delete or contact support.